Customer Service has long been recognised as the method by which organisations try to differentiate their company from others offerring a similiar product or service. Our Customer Service course will supply delegates with the knowledge and skills on how to apply exceptional customer service and ensure customers are retained. The course is idea for anyone who ever needs to deal with a customer and want to provide a high level of professional service.
Specifically the course looks to cover:
- Defining Customer Service
- Understanding the moments of Truth
- Appreciate the impact of their choice of words
- Recognise who their customers are
- Understand internal as well as external customer needs
- Learn to deal with complaints effectively
- Understand how to calm an upset customer
Whether its for an individual or for a team this course will provide a greater self awareness and skill set in order to deliver exceptional customer service.