Monday, 30 May 2011 09:24
Last Updated on Thursday, 01 September 2011 12:57
We often get asked, and judged, on what makes us so different. We are totally committed to being Customer Centric, putting the customer at the heart of everything we do.
Transparency is key so let us try to explain what this means in practice.
- take the time to listen to what you want and need;
- challenge and question…in order to ensure we’ve really understood - and then we'll put together a programme to provide it;
- be clear on what we’re doing and how we’re doing it;
- work with you and respect you and your company's values at all times.
We've often been told by our clients that we’re flexible and easy to work with. But there’s some things we just won’t do…
- use jargon
- introduce hidden costs
- sell to you
- keep you waiting