Coaching Skills For Improved Performance Introduction Coaching is the dynamic and interactive process of assisting others in reaching their goals. It involves unlocking a person’s potential to maximise his or her own performance within the chosen context. Supervisors, team leaders and managers can play an important role in coaching their people to develop greater self awareness, improve business skills and take on additional responsibilities. This practical course will ensure you have the ‘know how’ to apply coaching skills to help people more effectively. This course will enable participants to: • Define what coaching really is and how and when to use it • Have a range of coaching models to choose from appropriate to individuals’ situations and needs • Have an understanding of the impact of their own behaviours on others • Have the confidence to start coaching for improved performance • Increase staff motivation, productivity and retention • Improve business results Who the course is for Anyone who recognises the importance of developing others through coaching, either in a formal or informal manner, in order to help both the individuals and the business grow. It is also for those who carry out performance reviews and support people through change. Course Content • Coaching - definition • Essentials of Performance • Building rapport, trust and confidence • Active listening, attention-giving and paraphrasing • Understanding key skills and processes required by the coach • Coaching and feedback models • Practical coaching exercises Duration: 1 day 3