Module B - Developing Your Team This two day module focuses on the skills, knowledge and attitude required by a modern-day manager to effectively improve the impact they have. The time is spent on how you can improve the way your team is organised; on how they can be encouraged to give their best and how, if all else fails, you can go down a disciplinary route fairly and legally. Course Content Building your team • Recruitment & Selection interview skills • Team roles, who and what to look for Encouraging your team • Helping others to help themselves; delegating, coaching, empowering • Staff appraisal and the performance management cycle Maintaining your team • Pre-discipline & ‘counselling’ • Formal disciplinary procedures and legal requirements Duration: 2 days Module C - Leading Through Challenging Times In today’s modern hectic world of technology, consumer demands and the effects of being in a ‘global market place’ dictate that if a business is standing still, it is in effect moving backwards. Managers in this environment must be able to negotiate their way through barriers, overcome obstacles and solve problems. Inevitably a need for projects will occur, which in turn will mean leading change. This module equips managers with the tools to do all of these things whilst also looking after themselves. Course Content Problem solving • Understanding the root issues • Producing solutions • Implementing solutions effectively Projects • Project management - definition • Project management - primary principles Leading Change • Understanding the emotions of change • Building a vision • The benefits of effective communication Leadership Resilience • Understanding interactions & influencers • Managing stress Duration: 2 days 16