A Warm Welcome Lee Martin Owner and Founder Brief Contents: Appraisal Skills 1 Business Awareness 2 Coaching for Improved Performance 3 Communicating Effectively 4 Consultancy Skills 5 Customer Service Skills 6 Discipline, Dismissal and Grievance 7 Employment Law - are you complying? 8 Equality and Diversity - what you need to know 9 Handling Difficult People 10 Introduction to HR Administration 11 Introduction to HR Management 12 Introduction to Supervision 13 Leadership, Motivation and Teamwork 14 Management Development Programme - Modules A, B & C 15,16 Meetings - making them effective 19 Negotiation Skills 20 Networking Skills 21 Presentation Skills 22 Project Management Skills 23 Recruitment and Selection Interviewing 24 Reducing Absenteeism - Return to Work Interview 25 Report Writing 26 Sales Training (Basic) - Essential Sales Skills 27 Sales Training (Advanced) - Successful Telesales Techniques 28 Stress Management 29 Team Development 30 Time Management 31 Train the Trainer 32 Webinar Masterclasses 33 ILM Programmes 34 Management Development Programme - Advanced 17,18 Hello and thank you for your in our Management and Supervisor Training Brochure. Inside you will find our most popular and effective courses as well as some new workshops. As always, we continue to listen to the vital feedback we receive from you, the customer, to address the most pressing training needs of your staff. Our status as an Approved ILM Centre continues and we offer a range of ILM endorsed and accredited courses which provide recognised accreditation for the delegates’ achievements. TOOJAYS Training & HR Consultancy Ltd continues to provide relevant and realistic learning and development solutions. We believe in ‘learning by doing’ through inspirational challenges and tasks to provide tangible benefit that is much more than the usual Chalk and Talk style of training. All of our courses can be delivered both in-house or offsite to suit your needs. Our purpose built training rooms are available for all our courses and our range of outdoor venues are perfect for the experiential learning and development solutions we provide. For further details about any of our services, please do call us. We welcome the opportunity to discuss all your training requirements and are even able to offer tailor made solutions that best suit you and your needs. Best wishes Find us on: www.youtube.com/TOOJAYSTV